Customer Service

For Physicians and Long Term Care Facilities:

Our business is to make your job easier and to provide quality care to your patients.

• We guarantee same day or next day delivery.
• We bill most insurance companies and are Medicare and Medicaid approved. We also take most credit cards.
• Offering in-service training and seminars to keep your staff educated.
• Being accessible 24 hours a day, 7 days a week.
• Providing follow-up on all orders.
  We will alert you when a patient’s equipment is delivered or if it is being held up because of a doctor's signature. Our timely notifications are great for follow-up billing opportunities by PTs or rehab agents. You can elect to receive follow-ups by email or fax, by patient or group.

For Patients and Clients:

• Our customer service is compassionate, caring and state of the art. 
  We offer the dignity of private fitting rooms for our Mastectomy patients and Sleep Apnea patients.  Improving the quality of life for our patients and clients is the most important part of our business.
• Advanced Homecare’s retail showroom has the largest selection of “at home” medical equipment in the region.  We also have the ability to special order and ship directly any unique special needs equipment.
• Rental Scooters are available for weekend, week and monthly rentals from our Lawrence, Kansas location.  
• Advanced Homecare works directly with your physician to make sure that your prescription for medical equipment is absolutely correct.  Follow-up and education is an essential part of our service to you and your doctor.
• We bill most insurance companies, accept almost all credit cards and are Medicare and Medicaid approved.

Advanced Homecare is there when you need us.